Doordash Customer Service
r/doordashu/Downtown-End-1629:
What do drivers and customers think of the service you receive when contacting support vs any other company you have had to deal with…
I wrote about my first day delivering for DoorDash here, the relevant part concerning support:
My Saturday night shift ended at 4:30am. Someone ordered three panini from a 24h place. It was crowded and I had to wait to get the order fulfilled. I informed my customer. No response. I took the order to the address listed. It turned out to be the W Montreal, a posh hotel located at the bottom of a very steep road I would have to climb back up to get home. The instructions were to leave at the door of his suite, but none was listed. I tried calling, no response. I texted, no response. I asked the receptionist about the name, not listed as a guest. I contacted support, they were utterly useless (“follow the drop off instructions”, I think they are a call center in India).
Between these frustrations I noticed a resentment growing in me: here I am, at 4:30am trying to get food to a rich asshole who surely went out partying and then fell asleep before his order arrived. His tip was meager ($1) and I was wasting my time trying to get him food when I was tired and hungry myself. I now understood what the younger generation complains about, they are dispossessed, disrespected, dehumanized and underpaid.
As reception wouldn’t take the order because it didn’t belong to a guest, I went outside the hotel and took the proof of delivery photo at the door of the hotel. I then grabbed the bag and walked to the park in front of the hotel, and promptly downed two of the sandwiches. I was still fuming, but then I thought: why fume, if this is a gift given to me by a careless customer? I was hungry and now I’m eating his order while being paid for it.